Technology, globalization, and evolving labour models transform outsourcing into strategic partnerships prioritizing innovation, agility, and sustainable workforce practices.
Authors
Azadeh Amoozegar, INTI International University, Malaysia
Rohit Yadav, IILM University, Greater Noida, India
Sandeep Kumar Singh, Associate Professor, Jindal Global Business School, O.P. Jindal Global University, Sonipat, Haryana, India
Prasad Manuranga Gunathilaka, International Distillers Limited, Sri Lanka
Summary
The future of work and outsourcing is shaped by technological advancements, globalization, and evolving labour models. Automation, artificial intelligence, and remote work are driving a shift from cost-focused outsourcing to strategic partnerships emphasizing innovation and agility. The gig economy and global talent pools are transforming traditional employment, while data privacy, ethical labor practices, and workforce development remain critical challenges. By embracing flexible work models, lifelong learning, and sustainable practices, organizations can leverage outsourcing for competitiveness and resilience in a rapidly evolving global landscape.
Published in: Global Work Arrangements and Outsourcing in the Age of AI
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