The results of this study reveal that performance, security and psychological risks are significantly associated with non-adoption intention towards enterprise metaverse.
Authors
Aman Kumar, Indian Institute of Management Visakhapatnam, Visakhapatnam, India.
Amit Shankar, Indian Institute of Management Visakhapatnam, Visakhapatnam, India.
Aqueeb Sohail Shaik, Assistant Professor, Jindal Global Business School, O.P. Jindal Global University, Sonipat, Haryana, India.
Girish Jain, Birla Institute of Management Technology, Greater Noida, India)
Areej Malibari, Princess Noura Bint Abdul Rahman University, Riyadh, Saudi Arabia.
Summary
This study investigates organizations’ non-adoption intention towards the enterprise metaverse. The innovation resistance theory (IRT) is used as an underpinning theory to examine the impact of various risks on non-adoption intention towards the enterprise metaverse.
Methodology
A total of 294 responses were collected to examine the proposed hypotheses. A structural equation modelling technique was used to investigate the hypotheses using SPSS AMOS and PROCESS MACRO.
Findings
The results of this study reveal that performance, security and psychological risks are significantly associated with non-adoption intention towards enterprise metaverse. Further, distrust significantly meditates the association between performance risk, social risk, technological dependence risk, security risk and psychological risk and non-adoption intention towards enterprise metaverse.
Moreover, the results of moderated-mediation hypotheses indicate that the mediating effect of distrust on the association among performance risk, social risk, psychological risk and non-adoption intention towards enterprise metaverse is higher for individuals having high technostress compared to individuals having low technostress.
Originality
The study’s findings will enrich the metaverse literature. Further, it provides a deeper understanding of enterprise metaverse adoption from a B2B perspective using the underpinnings of IRT. The study helps organizations understand the risks associated with the adoption of the enterprise metaverse.
Published in: Information Technology & People
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