Emotional intelligence equips crisis leaders to manage stress, communicate effectively, and build inclusive, resilient workplaces during organizational challenges.
Authors
Mohit Yadav, Professor, Jindal Global Business School, O.P. Jindal Global University, Sonipat, Haryana, India
Ta Huy Hung, Vietnam National University, Hanoi, Vietnam
Summary
This chapter critically discusses the role of EI in crisis leadership, which is the conclusion of how EI enables leaders to effectively navigate the intricacies of the challenges. As the prevalence of crises continues its upward trend for organizations, leaders who have developed high EI are more stress- managed, able to communicate better with key stakeholders, and encourage resilience among members. The book investigates the influence of EI on managerial practices, ethical decision- making processes, and social dynamics- one that does not flourish without these leadership attributes such as empathy, self- awareness, and regulating emotions. Further to the development of EI competencies, leaders will be better positioned to build an environment that collaborates and earns the trust of partners- the bedrock from which one can learn to overcome adversity. Conclusion The chapter points out that EI is worthy of a place in organizations’ thinking within their people development through achieving effectiveness for fostering a more inclusive, resilient workplace.
Published in: Emotionally Intelligent Methods for Meaningful Leadership
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