This study shows how information systems success patterns are shaped at the organisational level and how these patterns compare to success configurations at the individual level.
Sumedha Chauhan, Associate Professor, Jindal Global Business School, O. P. Jindal Global University, Sonipat, Haryana, India.
Nikhil Mehta, Department of Information Systems and Supply Chain Management, University of North Carolina Greensboro, Greensboro, NC, U.S.A.
Inderjeet Kaur, Management Information Systems, Indian Institute of Management (IIM) Rohtak, Management City, Rohtak, Haryana, India.
In the last decade, a diverse array of information systems (IS) has emerged to help organisations achieve their performance goals. As a result, global spending on information technology (IT) has increased manifold.
These developments have reopened the fundamental question of how IS success is shaped at the organisational level. Scholars and practitioners would also like to understand if, compared to the individual level, IS success patterns differ at the organisational level.
The last meta-analysis of IS success was conducted nearly a decade ago and it could not examine IS success at the organisational level.
There is also a need to gain a deeper understanding of key contingencies influencing success at the organisational level. Based on a comprehensive meta-analysis of research studies conducted in the last decade, we not only report how IS success patterns are shaped at the organisational level but also show how these patterns compare to success configurations at the individual level.
Additionally, we conduct detailed multi-level meta-analyses of system complexity and user type as two key contingencies influencing success at both individual as well as organisational levels. Findings of our moderation analyses reveal distinct constructions of IS success across both levels.
Published in: European Journal of Information Systems
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