Remote work reshapes public sector service, demanding sustainable solutions, flexible arrangements, mental‑health support, and robust digital policies.
Authors
Alisha Kumari, Lovely Professional University, India
Preet Kanwal, Lovely Professional University, India
Shalu Singh, Lovely Professional University, India
Monalisha Patel, Lovely Professional University, India
Gagandeep Kaur, Chandigarh University, India
Shashank Mittal, , Associate Professor, Jindal Global Business School, O.P. Jindal Global University, Sonipat, Haryana, India
Sandeep Randhawa, Conestoga College Institute of Technology and Advanced Learning, Canada
Summary
Remote work has fundamentally transformed the public sector, offering greater flexibility, enhanced efficiency, and improved service delivery. Nonetheless, it has also brought forth significant challenges, including employee burnout, mental health issues, and difficulties in maintaining work-life balance. The transition to remote work, expedited by the COVID-19 pandemic, has revealed gaps in digital infrastructure, raised cybersecurity concerns, and highlighted disparities in access to remote work opportunities among public sector employees. This chapter delves into the realities of remote work within government institutions, focusing on the challenges employees encounter and the factors that contribute to burnout. It emphasizes the necessity for sustainable solutions, such as flexible work arrangements, mental health initiatives, effective workload management, and stronger managerial support. Additionally, the chapter assesses the role of technology, cybersecurity, and standardized policies as crucial elements in ensuring the long-term success of remote work.
Published in: Global Work Arrangements and Outsourcing in the Age of AI
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