Business & Management Studies

Redefining work: Global trends, hybrid models, and strategies for retaining Gen Z talent in the age of AI

Redefining work: Global trends, hybrid models, and strategies for retaining Gen Z talent in the age of AI

AI reshapes management, engagement, and employment; embracing hybrid, DEI, and purpose drives Gen‑Z retention and sustainable success.

Authors

Preet Kanwal, Lovely Professional University, India

Pranav Malik, Lovely Professional University, India

Jasleen Purty, Lovely Professional University, India

Neesha Rawat, Lovely Professional University, India

Sandeep Kaur Randhawa, Conestoga College Institute of Technology and Advanced Learning, Canada

Kulpreet Kaur, Associate Professor, Assistant Dean, Jindal Global Business School, O.P. Jindal Global University, India

Summary

The emergence of Artificial Intelligence in the workplace is changing management techniques, engagement, and employment patterns. To retain such talent, organizations need to be extremely aligned with Gen-Z’s demands. Nowadays, hybrid work is common; Gen Z workers value independence. Talent is drawn to remote employment, but there are drawbacks as well, such as communication breakdowns and cultural disintegration. Digital tools must be embraced by companies for effective collaboration. AI driven change increases productivity, but companies need to have a stand between automation and the human touch. Gen-Z expects workplaces to foster Diversity, Equity and Inclusion more than just being an organization with policies. Hybrid models enable flexibility and collaboration, but robust strategies enable thriving. The businesses that embrace the ideals of community, purpose, and flexibility held by Gen – Z will succeed. The future workplace will focus more on establishing an inclusive, sustainable, and fulfilling work environment for everyone by adjusting to new technologies.

Published in: Global Work Arrangements and Outsourcing in the Age of AI

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